One mother says her daughter was left in tears after a doorbell video caught a postman kicking their dog while delivering a package to their home. Footage from the woman’s video doorbell shows a Royal Mail member at the door of her Greater Manchester home, which her teenage daughter opened one morning last month.
In the footage, the postman can be heard muttering a few words before passing the package to the girl. The family dog can then be seen running towards the open door, barking.
The man appears to kick the dog, then collapses through the driveway before getting back on his feet. Then the postman leaves.
The mother says her daughter approached her crying after the accident. She claims the dog now wets itself every time the doorbell rings.
The Manchester Evening News He understands that the incident had been discussed internally with the postman involved and claimed the dog hit him in the ankle, and his subsequent action was a backlash.
In a letter seen by MEN, the Royal Mail apologized for the inconvenience it had caused. The bosses point out that 33 delivery workers are infected with dogs every week in the letter.
The mother said, “My dog is afraid to go in the door and when the doorbell goes, he wets himself and visibly shivers.
“My daughter answered the birth door. I was outside hanging out to do the laundry and she ran and told me what had happened. My daughter was so upset. She had tears in her eyes and she is not an emotional child.”
The mother said she had lodged a formal complaint with the Royal Mail.
The letter I sent her reads: “We would like to once again express our apologies and once again apologize for the inconvenience, especially to your young daughter. The Royal Mail staff are family, with cats, dogs and other pets, and we fully appreciate what a great part of the home they are.”
“However, 33 Royal Mail employees are attacked by dogs every week, and many of our fellow little sharks, right down to life-changing injuries to friends at work, have witnessed.
“We work closely with our Health and Safety team to ensure our employees are fully aware of the dangers of loose animals. We use an absolute avoidance policy, in which mail is returned to the office for a safe delivery attempt should there be loose animals or pets. They look at what They see it in defense of their families or space.”
A Royal Mail spokesperson said in a statement: “Royal Mail takes all dog attacks on our couriers and couriers extremely seriously. Our priority as an employer is to ensure the welfare and safety of our employees who provide valuable service to our customers.”
“The vast majority of dog owners are very responsible and keep their pets under control. However, in the past year there were 1,690 dog attacks on postmen and women in the UK – some resulting in life-altering injuries. And we continue to appeal to dog owners and their families to help reduce The number of attacks, especially at the door and in the garden.
“Customers who would like more information on how to prevent dog attacks when a postman visits their property can visit our website at www.royalmail.com/dogawareness.”