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Fighting shoplifting: Migros puts barriers behind self-service payments

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In many Migros branches in Zurich, customers have to scan their receipts after paying at the self-service checkout – otherwise the barriers will not open.

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At about five per cent of all Migros co-op branches in Zurich, customers are now only allowed to leave the store after scanning a QR code on their receipt at the checkpoint.

20 min / Michael Shearer

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Because, as CH Media reported, store thieves apparently stole items from retailers without paying for them.

Because, as CH Media reported, store thieves apparently stole items from retailers without paying for them.

20 minutes / newsout

In other supermarket chains, such as Lidl, barriers after the scanning area are common practice.

In other supermarket chains, such as Lidl, barriers after the scanning area are common practice.

20 minutes / nk

  • Theft of goods from self-service payments in Migros is taking place with an increasing frequency.

  • The retailer responded by installing barriers in several branches.

  • At Lidl, the control system has been around since the introduction of self-checks.

Good confidence and better control! This saying, attributed to the Marxist theorist and politician Vladimir Ilyich Lenin, is likely to have led many people. Migros Branches In Zurich to install barriers behind the self-checkout service. Because it’s like newspapers CH . media In the report, apparently, store thieves were more and more robbed from retailers without paying for it.

At about five per cent of all Migros co-op branches in Zurich, customers are now only allowed to leave the store after scanning a QR code on their receipt at the checkpoint. Only then do the barriers open.

Great acceptance from clients

It was the first branch to install the control system at Albisriederplatz in Zurich about four months ago. Migros does not want to say the extent of the losses. Nor whether the barriers installed have actually affected. A CH Media spokeswoman said the system is “only used selectively and in the sense of prevention and to clearly define the exit area”. The solution was well received in all affected supermarkets.

In other supermarket chains, such as Lidl, barriers after the scanning area are common practice. In fact, they are installed with the self-checkout service offering. A Lidl spokesperson explains that experiences with the control system are positive. “After a short period of dating, our clients found their way very quickly.” Lidl puts the loss from theft “in the deep decimal point range”.

Those caught pay hefty fines

It is questionable whether the controls after self-checkout and the checkout area could reduce the number of thefts. According to a study from 2018, the number of thefts increases with the number of self-service payments present in the store. Data from video analysis of 72 billion euros in transactions showed that about 0.44 percent of goods were not scanned.

But for caught thieves, fraud in self-service payments is not worth it, as two examples from Aargau show: a man stole goods worth 130 francs from Migros for a month through a hoax, and later paid a single fine of more than 1,040 francs. . The situation was similar to a woman who also canceled scanned purchases before paying: she stole 190 francs, and the prank later cost her 1,000 francs.

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